Terms of Use Agreement
These Oshofree Terms of Use (this “Agreement”) govern your access to and use of the Oshofree websites, mobile sites, and applications (collectively, the “Oshofree Sites”) along with the content, features, and services (the “Services”) provided by Oshofree.
In this Agreement, “Oshofree” and “we” refer to the Oshofree.com LTD company providing the Services to you, and with whom you are entering into this Agreement, depending on your country of residence. The terms “User” and “you” refer to any user of the Services.
This Agreement includes Oshofree’s standard policies, procedures, and terms and conditions for using the Services, which are referenced by name or links within this Agreement (collectively, the “Oshofree Policies”).
By accessing or using the Services or by clicking “accept” or “agree” to this Agreement, you acknowledge that you have read, understand, and agree to be bound by this Agreement. You also represent and warrant that you are of legal age and not prohibited by law from accessing or using the Services.
Oshofree may update or revise this Agreement (including any Oshofree Policies) from time to time. It is your responsibility to review this Agreement periodically. By continuing to use the Services, you agree to the updated terms. If you do not agree to the modified terms, you must stop using the Services and terminate your account. This Agreement includes an arbitration provision containing a class action waiver applicable to users who are residents of Nigeria.Except as otherwise expressly stated by Oshofree, any use of the Services (e.g., making reservations or using payment services) is subject to the version of this Agreement in effect at the time of use.
Reservation Process
Creating Reservations: Users can create reservations by selecting a restaurant, choosing a preferred date and time, making the necessary payments and providing necessary contact information through the Oshofree Sites. This process creates a binding agreement between the user and the restaurant.
Reservation Confirmation: After successfully creating a reservation, users will receive a confirmation via email or text message. It is the user's responsibility to provide accurate contact information to receive these confirmations.
Oshofree's Modification and Cancellation Policy: Oshofree is committed to providing a seamless booking experience for both users and restaurants. Users can modify or cancel their reservations through the Oshofree Sites or App. Modifications and cancellations must comply with the Oshofree’s policy.Cancellations should be made at least 30 minutes before the reservation time. Failure to cancel within this timeframe or failure to show up for a reservation may result in penalties, including fees imposed by the restaurant and potential suspension of the user’s Oshofree account after multiple no-shows. Users must review and understand the restaurant’s cancellation policy to avoid any charges.
No-Show Consequences: If a user fails to cancel a reservation at least 30 minutes in advance and does not show up, Oshofree will send an email notification indicating a no-show. Users must inform the host upon arrival that they have a reservation. By using the Reservation Services, users agree to receive no-show notifications via email, regardless of whether the no-show report is accurate.
Account Suspension: An account will be suspended if the user is marked as a no-show for four reservations within a 12-month period. Users can dispute no-show notifications if they believe they received one in error by following the instructions provided in the notification email. All final no-show determinations are made at Oshofree’s sole discretion.
User Responsibilities
Accurate Information: Users must provide accurate, current, and complete information during the reservation process. It is the user's responsibility to update any information that changes. Oshofree is not responsible for issues arising from inaccurate or outdated information provided by users.
Compliance with Restaurant Policies: Users are required to comply with all applicable restaurant policies, which may include dress codes, arrival times, and standards of conduct. Failure to adhere to these policies may result in the cancellation of the reservation and denial of service by the restaurant.
Oshofree's Responsibilities and Limitations
Service Provision: Oshofree provides the platform for making restaurant reservations but does not guarantee the availability of any particular restaurant or time slot. Reservations are subject to the restaurant’s availability at the time of booking.
No Endorsement: Oshofree does not endorse any restaurant listed on its platform. The inclusion of a restaurant on the Oshofree Sites does not constitute an endorsement, and user interactions with restaurants are solely between the user and the restaurant.
Liability Limitation: To the maximum extent permitted by law, Oshofree is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of the Restaurant Reservations services. This includes, but is not limited to, issues related to reservations, cancellations, or no-shows.
Oshofree's Payment Terms
Oshofree is dedicated to ensuring a secure and transparent payment process for both users and restaurants. This policy outlines the terms and conditions related to payment methods, authorization, charges, and disputes when using Oshofree’s services. Oshofree accepts major debit and credit cards for reservation guarantees, payments, and other transactions. Users must provide valid and accurate payment information when required, which is securely stored and processed in accordance with our privacy policy.
If users encounter any issues related to charges on their debit or credit cards, they should contact Oshofree’s customer support for assistance. Oshofree will work with users to investigate and resolve disputes. Refunds, if applicable, will be processed in accordance with the restaurant’s policies and the nature of the dispute.
Oshofree prioritizes the security of users’ payment information. All transactions are encrypted and processed through secure payment gateways. Users’ payment details are handled with the utmost care to prevent unauthorized access or breaches.
By providing payment information to Oshofree, users agree to the terms outlined in this Payment Policy. It is the user’s responsibility to ensure that their payment information is accurate and up to date to avoid disruptions in service.
Privacy Commitment
Oshofree is dedicated to helping you protect your privacy online. Please review our privacy policy for details on how we collect, use, and disclose information in connection with our services.
Account Management
You are required to have an account with Oshofree through our website or mobile app ("Account") to use the Reservation Services and the Payment Services. When registering for an Account, you must provide true, accurate, current, and complete data about yourself. You also agree to promptly update your information to keep it accurate. You are solely responsible for maintaining the confidentiality of your Account and its information. Except as required by law, you are solely responsible for all use of your Account, whether or not authorized by you. You agree to immediately notify Oshofree of any unauthorized use of your Account or any other security breaches related to your use of our services.
Communications
If you use our sites and services, Oshofree may communicate with you via electronic messages, including email, or mobile app notifications, in accordance with our privacy policy.
Technical Specifications
Using our services requires internet access through your computer or mobile device. You are responsible for any mobile carrier data resulting from your use of the services, including notifications provided by the services.Oshofree does not guarantee that our services will be compatible with all devices or supported by all mobile carriers. Some features may require JavaScript (or similar technologies) to be enabled, and certain features may not be accessible with JavaScript disabled.
Service Modifications
Oshofree reserves the right, at its sole discretion, to modify the services at any time without notice, including by removing, adding, or modifying portions of our website, restaurants, and/or merchants. Oshofree shall not be liable for any of these actions. If you object to any changes, your sole recourse is to cease using the services. Continued use of the services following any changes indicates your acknowledgment and satisfaction with the modifications.
Application License
Subject to the terms and conditions of this Agreement, Oshofree grants you a non-exclusive, non-transferable, revocable license to use the Oshofree mobile applications on your compatible mobile devices, solely to support your permitted use of the services.
Termination of Account
Oshofree reserves the right to suspend your access to any or all parts of the services or terminate this Agreement immediately, without prior notice or explanation. This action may be taken if Oshofree believes you have violated any terms of this Agreement. Following any suspension or termination, you may or may not be permitted to use the services again or re-establish an Account. Additionally, you may lose access to any accumulated dining points. Oshofree is not liable for any consequences resulting from the termination of this Agreement. You may discontinue your use of the services at any time. Termination of your Account may result in the deletion of any content stored in your Account, for which Oshofree will not be held liable.
User Content and Communications
The services may allow you to submit various forms of content, such as reviews, comments, ratings, data, links, and location information, as well as send emails and other communications and submit suggestions, ideas, comments, questions, or other information ("User Content"). User Content must not be illegal, threatening, obscene, racist, defamatory, libelous, pornographic, infringe on intellectual property rights, promote illegal activity, invade third-party privacy rights, be purposely false, or otherwise objectionable. You may not submit reviews, comments, or ratings for which you receive compensation or for your own restaurant or a competitor's. Using a false email address or impersonating any person or entity is prohibited. Your name will be publicly displayed with User Content.
Oshofree reserves the right to monitor, remove, or edit User Content but may not regularly review submitted content. By submitting User Content, you grant Oshofree a non-exclusive, perpetual, royalty-free, irrevocable, and fully sublicensable right to use, modify, reproduce, adapt, translate, publish, create derivative works from, distribute, display, and otherwise exploit the content worldwide. You represent that you own or have the necessary permissions to use and authorize the use of your User Content as described. Oshofree assumes no liability for any User Content submitted by you or any third party.
Representations and Indemnity
You represent and warrant that you own or control all of the rights to any User Content you submit; that it is accurate; and that its use by Oshofree and its partners will not violate this Agreement, cause injury, or infringe any third-party rights. You will indemnify and hold harmless Oshofree and its affiliates from any claims resulting from User Content you submit, your use of the services, or any breach of this Agreement.
Limitation of Liability
Except as expressly specified, Oshofree is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with this Agreement, the use of the services, or the performance, non-performance, conduct, or policies of any restaurant or merchant. Oshofree is not an agent of any restaurant for which a user has made a reservation or paid a bill. If you are a resident of the United Kingdom or European Union, the limitation of liability does not apply to any damage arising from Oshofree’s willful misconduct or gross negligence.
Warranty Disclaimer
The use of the services is at your own risk. Oshofree cannot guarantee uninterrupted or error-free services. The services, Oshofree Content, and any other information provided through the services are offered "as is" without warranty of any kind. Oshofree disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, or arising from a course of dealing. Oshofree shall not be liable for delays, interruptions, service failures, or other problems inherent in the use of the internet and electronic communications. The foregoing disclaimers apply to the maximum extent permitted by law.